Paladin of the Pegasos
Posts: 1110 from 2013/5/24
It's not a German thing it's a European thing. We all get two year warranty on electrical goods. American companies here always tell us we get one year though, Apple are the worst for trying to get out of it.
I couldn't say that.
When you buy at Apple they are bound to those two years as well. And I had no problem yet with Apple not replacing or fixing something.Quote:
I do agree with you that it is unfair that the seller must provide an additional warranty that is double that provided by the manufacturer, when the seller has no control over quality control, or design of the products.
I agree to a part. On the other hand, if the products are not of a quality which last two years (or hopefully more), then the re-seller can put pressure on the manufacturer by removing the product from sale, or by saying he would if it doesn't improve.
In 2009 my elderly mother in law took her MBP with the known faulty nvidia 8600MGT chip to the Apple store for repair. It was 13 months old. They charged her 350+VAT to replace the logic board stating that "Apple policy is 12 months warranty, it doesn't matter what the EU says".
She's old and just paid it. When mine started showing the same fault I threatened them with lawyers and got it replaced for free eventually but not before a huge stand up row with the 12yr old store manager.
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