Acolyte of the Butterfly
Posts: 139 from 2008/7/22
How would you have handled a situation like this as a dealer? How do you determine if the story is genuine or if they're trying to pull a fast one?
I really don't know the situation, but both companies pointing a finger doesn't help. If it is like you said, they should have told him tough luck not pass the buck and point the finger at a partner.
Just thinking this through, if he registered it with Hype wouldn't they be able to pull it up and send it to the email in the registration? If he didn't register and bought a physical copy, he may have screwed the pooch.
I can understand Amigakit referring it to Hyperion but Hyperion should have either tried to work something out or said tough titty.
All serials are displayed on the product registration page of your account there so I assume he didn't register.