Paladin of the Pegasos
Posts: 1110 from 2013/5/24
How would you have handled a situation like this as a dealer? How do you determine if the story is genuine or if they're trying to pull a fast one?
I really don't know the situation, but both companies pointing a finger doesn't help. If it is like you said, they should have told him tough luck not pass the buck and point the finger at a partner.
Just thinking this through, if he registered it with Hype wouldn't they be able to pull it up and send it to the email in the registration? If he didn't register and bought a physical copy, he may have screwed the pooch.
Has he lost his serial number? It's his own fault and consumer law will be on the side of the retailer and manufacturer.
1.67GHz 15" PowerBook G4, 1GB RAM, 128MB Radeon 9700M Pro, 64GB SSD, MorphOS 3.15
2.7GHz DP G5, 4GB RAM, 512MB Radeon X1950 Pro, 500GB SSHD, MorphOS 3.9