Posts: 37 from 2008/1/4
First, try to contact their Customer Service to find out what is going on. Not Sales. Sales only care about Selling items. After, you place an order you deal with Customer Service.
Calling is usually better than email, though you could try email first. If they are no help. Then inform them you want to cancel the order & you're going to do a charge back from credit card company ( or tell them you want a full refund ).
PS It could even be in shipment or lost in shipment. Try to find out if they even sent them out yet. If not, then why not? If sent, then confirm the address information.
»05.02.08 - 01:18