first of all congrats to you.
and big thanks to bplan. where would mos be without tokai?
it is really great to hear such a story.

but to give a little contrast to it, i'd like to let you know that i was not satisfied with support given by phase5 back in the days of blizzppc ( even if one shouldn't, i more or less assume that p5 and bplan are more or less the "same company" with some of the guys of p5).
i sent them my card several times because of defect flashrom, which broke real fast after return of the card. they told me the reason was a virus. but another card in the same system worked fine and had no bad effect.
the worst was that i had to pay a lot of money to let p5 reflash my blizzppc and that happened several times. and p5 was not as fast as bplan seems to be nowadays.