We NEVER authorized them to take any money from any one. We have always said that upgrades were available online. As you can see they are no longer.

R&B

P.S. We think you are a little crazy. APS did not pay us and we do not have your Pegasos I. For 200 Euros there is something wrong with this picture and it is not Genesi.

Where is the link for upgrades ? Is it online?

I'm waiting since three months for nothing, and now, I can't make my upgrade... so, what can i do ?

And I never say you have my Pegasos I...

If it is so complicated to do this upgrade, Serge will maybe an Aone owner !
In this case I'll be able to run AOS4 on a G4 and MOS on a G3.
Sorry, but this is not a joke.
We are all waitting for long time and it is not normale to change the rules for the upgrades now.
BBRV, If you want changing something, do it for next costumers.
Frensh law doesnt allows to change a deal like that.

Well, BatteMan that is a condition of the upgrade. YOU HAVE TO GIVE BACK THE PEGASOS I. APS took your money. Genesi did not. And, Serge, if there is some issue with French law you can take it up with them too. APS is NOT Genesi. Genesi did not take your money and you are not the customer of Genesi. Everyone had a chance to buy it from the Internet for nearly SIX months.

Having said all that if there are other people like you we MAY try to do something NICE and help you and APS. Getting calmer now?!

R&B

At the first time, we receive the Peg II and then we send our Peg I... I never receive my Peg II Upgrade (from APS), so I couldn't send my Peg I.

Serge and me are in the truth... and APS have a lot of upgrade in wait.

PS : Excuse my really poor english.

Gentlemen,

Genesi is very sorry that this Peg1 <> Peg2 upgrade scenario has gone awry. You have to understand it was a courtesy by Genesi to offer this upgrade. They dont make much money at all on this deal (if any) Genesi did this to support the loyalty of the customer base.

As bbrv stated some users and dealers have taken advantage of the offer and Genesi has suffered. This is not fair to a company who tries to go out of their way to help users. I mean how many companies have presidents posting to forums??

Hopefully this will all be resolved. But it may come down to the individual dealers or so...

magnetic

Hip !

Anyway, I don't think cheating the last french pegasos reseller APS which support the pegasos nearly since day one is the best way to sell pegasos on the french market... and that completely discredit 'Genesi'.
I want to point out that APS is independant and had take a lot of risk in supporting you...

Maybe people would think you better like french people when thendic was in france and when these dumb just buy the early first betatesters.

It's all to you not to make this happen...

! qiH
PS: Hoping this is just a late april fool
--
WickedVinz - Vincent STEPHANONI
Webmaster of the Annuaire Amiga & Pegasos Francophone

@ALL

Let's not get a flamefest started. I believe someone from Genesi simply needs to contact APS to find out what happened. There could have been a simple communications breakdown, the sales could have taken place before the policy change, or any other number of possibilities. I don't think it's safe to assume anything about any party involved at this point.

Please keep any inflammatory comments to a minimum until the problem has been determined.

how many people are you waitting ?
If there is nobody more we will not have our machine?
Dont understande your idea, but can wait an calme for this weekend.

Great and logic response. Thank you for all

Thank you Targhan for your usual level-headedness. This is good advice. Everyone should cool down until the situation is discussed privately. I'm sure things will work out ok

magnetic

I take no side in this. I can tell my story and thats all.

I did upgrade my Peg1->Peg2. I did it by finding a buyer for my old board in Finland. What Genesi, I, and Gunne did, was. when GGS Data gets payment -> I will get my Pegasos 2 -> I will send my Pegasos 1 to new owner.

This worked very well. BUT, I know resellers are not making money of this, PLEASE, buy something from the reseller. Be it a game, ide-cable, memory, anything. They deserve your support. I can recommend GGS Data for everyone living inside Europe. You get what you pay, and more. Customerservice is that "more".

* this was an honest opinion of a customer. MZ or Genesi had nothing to do with this small promotion. There ARE still good Amiga dealers left, support them!

I do not know if this kind of upgrade is still possible, but I urge you to ask your local dealer.

Thanks Magnetic and Targhan, but we need to put the point where it should be. APS has made a business decision to support the platform. We are happy about it and APS has done a GREAT job. If APS has collected money and we are expected to fulfill something against the payment we need to know about. Until this day we did not. Don't you think that is reasonable? We do.

The same situation was managed in Sweden and Finland for hooligan, because Genesi worked with the Reseller, GGS Data, to make it happen. Genesi did not make any money on the transaction either. The whole notion was to support the users!

R&B

bbrv

You are correct. It is very reasonable. We were just "calming down" the thread.

Unfortunately, many people are quick to jump on Genesi for every little thing and dont realize the scope of running a business of this magnitude. Genesi should not be accountable for a specifc reseller/end user agreement. You have too much to worry about as it is!

To All: as bbrv stated, soon there should be many Pegasos boards flying around the world and no worries!



magnetic

@BBRV

Exactly. That's why I said that folks should try to calm down. Since Genesi wasn't aware of this situation until today, I would hope the customers would give Genesi enough chance to at least ask APS, "what happened?"

(keep in mind, I do sympothise with the customers-- I would be furious myself.)

@bbrv:

i think you don't see the point. We, in france are very concerned to
buy at local reseller, it's very important.

At the beginning, resellers were able to made pegI->pegII upgrade but,
now, you tell us that only online upgrade is possible.

One day, you tell that pegI owners from the first time can upgrade via
their local reseller, another day it is no more possible.

I thought that Genesi was the official distributor, which mean only
resellers could buy from them. But it was never the case, in fact, you
were no more than another reseller?

So, i don't see the point to buy from Genesi, if it mean the death of
all the local dealers.

I understand the upgrades cost money, but one more time, final
customisers (i don't know for the other country but in France, it is
the case) are the victims from you and your statements.

Perhaps i should put an ignore on all Genesi claims, and trust only
bplan and morphos' team which, if i remember, have not yet
dissapointed us.

You could tell that (as you used to), if i have not
contributed to morphos, i should keep my mouth closed,
but in the end, it's me, the final customer which have
the last word.

The morphos tale is not ended for me, it's only the beginning, but i
guess, it will be only with less "bugs".

friendly (only for those who deserve it)

thefab

Please, this is no way to resolve the issue amicably. It will be worked out. This kind of attitude does not help

Genesi has always delivered and keep in mind bplan is partnered with Genesi. Without genesi there would have been no Peg2...

please be patient it will be resolved.

Thank you

Hi thefab, we think you have been listening to alot of rumors.

If APS has customers that have paid money for upgrades they need to tell us. We will do our best to work something out as we did with GGS Data.

There have been no "victims" from our statements and we have done many, many things to support this community.

R&B

Quote:

I agree. I am a new user, but a long time Amiga user (since 1986) and Bill has sent me a large number of emails letting me know when to expect my Peg II and he gets those emails to me withen a few moments of me posting them. He is an awsome help and trully cares about his customer base.

The deal with upgrade boards should be handled to the end, and well, no question about it. It was promised, it must be finished.

In case there have been mis-use of this opportunity, shame on you. This goes to indivuals as much as resellers.

My suggestion to (partly) solve the problem is, that you (yes, you Pegasos 1 owner!) find a buyer for old Peg1 board. For me it didn't take even a day (in fact it was asked from me). Find a buyer for your old board, contact your local dealer and try to work it out. Memory, harddrive, gfxboard.Buying some of these doesnt necessary even add the shippingprice but wil help YOUR local dealer.

It's always worth asking, email doesn't cost anything.

Of course, we are going to honor the upgrade offer! This was never the question!!!

The issue is HOW to do it.

We will figure it out with the Resellers and the Genesi Team.

R&B

P.S. Have a nice weekend!!!

@ Acill

Can I ask for a favour of you? When you get your Pegasos, please
report what firmware version that is displayed in the OF boot screen?

Quote:

Ok, I'm Happy to read this
So, I'm waiting for an solution from You or APS soon

Thanks

Quote:
hum... if you take like a troll then...
As thefab said it was first said that reseller should be able to deliver pegI->pegII upgrade... and now not.. The fact is that, the last french reseller is very important to me (to us?).. maybe "cheating" was a little tough word, so I apologize...

By the way, I enjoy the nice welcome for my first post...