Writing documentation is part of development; there is no point in spending the 99% effort of adding features and then avoiding the 1% effort of documenting them; no one will know they are there or how to use them.

I have found that for most software the amount of time required to write a manual once is generally less than the amount of time required to answer ad hoc support questions multiple times, plus all the other advantages that accrue from having proper documentation. The idea of getting the users to write the docs on a wiki doesn't really seem to have been a success.

[ Edited by Minuous 18.12.2018 - 03:30 ]